Contact Technical Support

Couldn't find an answer in the Help Center? Tell us what technical issue or question you have.

After you click on "Submit" you will receive an email confirmation with your case number and other important information.

Contact Information

Contact Name *

Company/Business Name *

City *

State/Province *

Zip/Postal Code *

Country *

Email Address *

Phone Number *

Preferred Callback Time

Alternative Phone Number

Your Position *

Technician Electrician Other

Machine Information

Please select *

Or just take a picture and upload it!

Instead of typing in the Machine Information on the left, you can also take a picture of the Serial Sticker with your camera or smartphone and easily attach it below. The Serial Sticker is on the left, right, or back side of the housing of your machine

(Allowed file formats: jpg, png, gif, pdf)

TYPE Number (8 digit number) *

Year / Anno *

SERIAL / MATR. Number *

Volt *

Operational Environment

Is the operation environment below 60°F? *

Yes No Not Sure

Is the operational environment wet? *

Yes No Not Sure

What products are you mainly packaging? *

Vacuum Machine

When was the last oil change? * Not Sure

Was the exhaust filter changed? *

Yes No Not Sure

Has the vacuum machine been recently calibrated? *

Yes No Not Sure

Is the pump running? *

Yes No Not Sure

What program number does the display show? * Not Sure

Does the green LED toggle on and off during the vacuum cycle for:

1) Air Removal? *

Yes No Not Sure

2) Gas? *

Yes No Not Sure

3) Sealing? *

Yes No Not Sure

4) Air Return? *

Yes No Not Sure

Is the vacuum machine sharing power with other
machines or are you using an extension cord? *

Yes No Not Sure

Are you packaging wet products or liquids (soups, sauces, marinades, etc.)? *

Yes No Not Sure

Do you have an angled tray for liquids? *

Yes No

Shrink Wrap Machine

Has the sealing blade been replaced recently? *

Yes No Not Sure

Are the heating elements getting hot? *

Yes No Not Sure

What program number does the display show? * Not Sure

Is the vacuum machine sharing power with other
machines or are you using an extension cord? *

Yes No Not Sure

Does the green LED toggle on and off during the vacuum cycle for:

1) Seal time? *

Yes No Not Sure

2) Shrink time? *

Yes No Not Sure

3) Temperature? *

Yes No Not Sure

Please explain your issue and when it has started *

Enter the code *

NOTE: Currently the call back team is working in a window of 8.30 AM to 3.30 PM PST. Please provide us your preferred callback time accordingly. Our Customer Service Department will contact you within 24 hours.

Our advice is stricly limited to the question(s) asked and is based on the information provided to us. Minipack does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information.

After you click on "Submit" you will receive an email confirmation with your case number and other important information.