Contact Technical Support

Couldn't find an answer in the Help Center? Tell us what technical issue or question you have.

After you click on "Submit" you will receive an email confirmation with your case number and other important information.

Or just take a picture and upload it!

Instead of typing in the Machine Information on the left, you can also take a picture of the Serial Sticker with your camera or smartphone and easily attach it below. The Serial Sticker is on the left, right, or back side of the housing of your machine

(Allowed file formats: jpg, png, gif, pdf)


NOTE: Currently the call back team is working in a window of 8.30 AM to 3.30 PM PST. Please provide us your preferred callback time accordingly. Our Customer Service Department will contact you within 24 hours.

Our advice is stricly limited to the question(s) asked and is based on the information provided to us. Minipack does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information.

After you click on "Submit" you will receive an email confirmation with your case number and other important information.