Should it be necessary to return a product you purchased from us, please be aware that you must fill out a Return Merchandise Authorization Request. You can download this form in the Help Center under Documents > Warranty & Returns.
Please do not return items to us until a valid RMA# is issued by Minipack America, Inc. The form is only a request for an item to be sent in for evaluation. A valid RMA# does not guaranty the item will be covered under warranty. That will be determined after our technician inspection. When completing the authorization form, please include the reason for the return, date of purchase, purchase order number, and our invoice number.
Once the Return Merchandise Authorization Request is approved, you will receive a return authorization number with complete packing, shipping, and labeling information. Returned items must be shipped prepaid; items shipping collect will be refused.
Consumables are not returnable.