Damage & Carrier Loss
It is your responsibility to report any loss or damage to Minipack America, Inc., as well as to the carrier, within 48 hours of delivery date. If a claim number was issued, please provide that information when reporting.
Save all the materials as the carrier may require an on-site inspection before the item is picked up and returned.
It is very important to open and inspect packages upon receiving for any possible concealed damage.
It is also important to make any notations on the receiving documents before signing the delivery receipt, if you think there could be damage or the packaging does not look secure.